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Privacy Policy

This Privacy Policy ("Policy") explains in general terms how Tripfleevisa.com and controlled entities ("we" "our" or "us") protects the privacy of your personal information. This Policy sets out how Tripflee Visa aims to protect the privacy of your personal information, your rights in relation to your personal information managed by Tripfleevisa.com and the way Tripfleevisa.com collects, holds, uses and discloses your personal information.

We are firmly committed to protecting the privacy and confidentiality of personal information and maintain robust physical, electronic and procedural safeguards to protect personal information in our care.

1. What is personal information?

Personal information is information or an opinion, in any form (whether true or not) about a natural person whose identity is apparent or can reasonably be ascertained from the information or opinion.
Sensitive information may be required to be collected in order for Tripflee.com to provide you with products and/or services. Sensitive information is a type of personal information and will only be collected where it is reasonably necessary for one or more of Tripflee.com’s functions and/or activities. An example of sensitive information and its use includes when we ask of you to disclose any medical issues or conditions that may be of relevance for your booking.

2. How do we collect personal information?

Where practical we will collect personal information directly from you. Generally this will be collected by us when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website. We may request information about you when you purchase or make enquires about accommodation or other products and services; when you enter competitions, register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback or when you register as a member and complete your personal profile and preferences.
Other organisations may also provide us with your information in order to allow us to facilitate the provision of a product and/or service of ours.

3. Why do we collect personal information?

Tripflee.com collects, holds, uses and discloses your personal information where it is reasonably necessary for the purposes of:

providing you, or an entity with which you are connected, with travel advice, travel products and associated services;

accounting, billing and other internal administrative purposes;
developing and facilitating a business relationship with you or an entity with which you are connected; and
identifying and informing you of services that may be of interest to you.

4. What personal information do we collect?

Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings to provide travel services and products to you. For example, we may collect details such as your name, mailing address, telephone number, email address, credit card number and expiry date, passport details, dietary requirements (if any) and health issues relevant to your travel arrangements. We also collect information that is required for use in the business activities of Tripflee.com including, for example, financial details necessary in order to process various transactions and any other information you may elect to provide to us. In some circumstances Tripflee.com may also hold other personal information that has been provided by you.

We are required by law to obtain your consent to the collection of sensitive information. In order for us to provide the services you request, you consent to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.